When you feel overwhelmed, you’re trying too hard. That kind of energy does not help the other person and it does not help you. You should not be too eager to help right away. There are two things: to be and to do. Don’t think too much about to do—to be is first. To be peace. To be joy. To be happiness. And then to do joy, to do happiness—on the basis of being. So first you have to focus on the practice of being. Being fresh. Being peaceful. Being attentive. Being generous. Being compassionate. This is the basic practice. It’s like if the other person is sitting at the foot of a tree. The tree does not do anything, but the tree is fresh and alive. When you are like that tree, sending out waves of freshness, you help to calm down the suffering in the other person.

Introverts, in contrast, may have strong social skills and enjoy parties and business meetings, but after a while wish they were home in their pajamas. They prefer to devote their social energies to close friends, colleagues, and family. They listen more than they talk, think before they speak, and often feel as if they express themselves better in writing than in conversation. They tend to dislike conflict. Many have a horror of small talk, but enjoy deep discussions.